Privacy Policy

Tower Steel Buildings (“we,” “us,” or “our”) is committed to protecting the privacy of personal information entrusted to us by individuals in Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in the course of operating our website and providing steel building products and services.

This policy applies only to individuals located in Canada and to business conducted exclusively within Canada.

 

Why We Collect Personal Information

We collect personal information solely for legitimate business purposes, including:

• Responding to inquiries and quote requests
• Designing, pricing, and supplying steel building projects
• Processing orders and payments
• Communicating order, project, or service updates
• Improving our website, services, and customer experience
• Meeting legal, accounting, and operational obligations

We do not collect personal information for unrelated or undisclosed purposes.

 

Information We Collect

Information You Provide Directly

You may voluntarily provide personal information when you:

• Submit a contact or request-a-quote form
• Place an order through our online store
• Communicate with us by phone, email, live chat, or automated messaging
• Correspond with us regarding a project or order

This information may include:

• Name and company name
• Email address and phone number
• Project location and building requirements
• Order, payment, and transaction details
• Any information you choose to include in your communications

 

Information Collected Automatically

When you visit our website, limited technical information may be collected automatically, such as:

• IP address
• Browser and device type
• Pages viewed and time spent on the website
• Referring source or advertisement
• General geographic region (city or province level)

This information is used to understand website performance and improve functionality and usability.

 

Cookies and Similar Technologies

We use cookies and similar technologies to:

• Ensure proper website functionality
• Analyze website traffic and usage patterns
• Measure the effectiveness of marketing and advertising

You may control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

 

How We Use Personal Information

Personal information is used only for purposes that a reasonable person would consider appropriate in the circumstances, including:

• Preparing quotes and project proposals
• Processing e-commerce transactions
• Providing customer service and support
• Communicating with customers and prospects
• Improving our products, services, and operations
• Marketing and advertising, where permitted by Canadian law

We do not sell, rent, or trade personal information.

 

Live Chat and Automated Messaging

We use live chat and automated messaging tools to respond to inquiries efficiently. Communications may be recorded or stored for:

• Customer service and support
• Quality assurance and training
• Business record-keeping

Please avoid sharing sensitive personal or financial information through chat unless required as part of a secure transaction.

 

Disclosure to Service Providers

We may share personal information with trusted third-party service providers who assist us with:

• Website operation and hosting
• Customer communications
• Order and payment processing
• Analytics and advertising

These service providers are authorized to use personal information only as necessary to perform services on our behalf and are required to safeguard the information.

 

E-Commerce and Payments

When you make a purchase, payment information is processed through secure third-party payment systems. We do not store full credit card numbers or sensitive payment credentials on our servers.

Transactions are protected using industry-standard security measures.

 

Legal Compliance (Canada)

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). Personal information is collected with knowledge and consent and used only for identified purposes.

 

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal, accounting, and regulatory requirements

When no longer required, personal information is securely deleted or anonymized.

 

Safeguarding Personal Information

We use reasonable administrative, technical, and physical safeguards to protect personal information against:

• Unauthorized access
• Loss or misuse
• Disclosure or alteration

While no system can be guaranteed to be completely secure, we regularly review and improve our security practices.

 

Your Rights

Under Canadian privacy law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent, subject to legal or contractual restrictions

Requests may be made using the contact information below.

 

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

 

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.

 

Contact Information

For questions about this Privacy Policy or our privacy practices, please contact:

Tower Steel Buildings
Email: info@towersteelbuildings.com
Phone: 1-888-892-8815
Website: https://towersteelbuildings.com